Name: Winter Solstice
Rating: 5
Review: Problem: Replace a 29 year old York furnance with a new and more efficient HVAC split system.Outstanding work by all involved. Makayla was courteous on the phone during all conversations. Toby arrived on time, assessed the requirements, and quoted the cost for both a new Carrier furnace and air conditioning unit.William G. Day Company’s price was in the middle of eight others’ bids, but provided the best overall value for the price. Specifically the selected A/C model’s SEER rating, the 2-stage furnace, and Day’s 10 year parts and labor warranty. Day’s reasonable bid, also allowed us to upgrade the furnace to the next higher level, while remaining within budget; and before Carrier’s next price increase.We selected the Carrier brand over Trane, Lennox, et al, for its high reviews and ratings for overall reliability and satisfaction.We selected Day over other competitors, based on its many customers’ positive comments, and fine reputation for providing high quality service.Even though all the equipment and related components arrived five weeks after being ordered, due to supply chain delays, Toby was able to schedule the install very promptly that same week.Kevin and John arrived early on Friday morning as promised, and immediately when to work dissembling and removing the old heater and condenser. They worked diligently for over seven hours and ensured the furnace was fully operational for the weekend. The new furnance was dramatically better and faster in warming the house than its predecessor.Kevin returned the following Monday, and immediately went to work installing the air conditioning unit and all the other appliances, pipes, and connections. He tested every component to ensure everything was working properly, thoroughly cleaned the area, and carefully explained all the equipment, how to maintain and use the system and Wi-Fi enabled thermostat.Kevin, John, Toby, Makayla did an outstanding and professional job, working expertly together as a team. We will call William G. Day Company for our future plumbing, heating, and air conditioning needs; and am recommending them to neighbors for their high quality workmanship, commitment to excellence, courtesy, neatness, and professionalism.
Date: 2 years ago